One of our customers didn't know how to post an online review, so he emailed it to me. Such a great review I thought I'd post it here!
Every so often, a customer can't navigate the Internet well enough to publish a review. This customer decided to email me his review so I thought I'd publish it here.
"I wanted to take a moment to compliment a technician named Mike who came to out home Yesterday (7-10-17) to replace the spring on the garage door used by my Wife.
"Before I do that, let me tell you why I chose Martin Door instead of your competitors. People, for the most part, never think about their garage doors. They simply expect them to work, and they nearly always do. My wife and I are both seniors and in our entire life we've only made 3 calls for garage door service! We don't worry about them because they just work...until they don't!
"About 6 or 7 years ago, the spring on MY side which is a 2 car sized door needed a new spring. At that time, I went to the yellow pages and for reasons I no longer remember I selected Martin.
"Here's what I DO remember about that service call. I was given an approximate time for the repair for 'that same day' which I thought was AWESOME! The tech was on-time, and he not only replaced the spring, he got the door back on the rails, then he lubed the new spring, rails, wheels, and about 30 minutes later - when he was finished he asked if he could put a Martin Doors Sticker under my garage door openers (inside the garage). I said "Sure' and there's where it stayed all these years. Every day, my wife and I each get at least one or more advertising impressions from that sticker every time we open or close the garage door. Simple but effective advertising.
"So, when my wife's door spring broke, I told her to call the company on the sticker that was right under our garage door openers. There were also stickers on the garage doors for one of your competitors. They're probably the folks that installed the doors back in 1995 when the house was built but we never see that sticker, we see the Martin Doors sticker every time we go out or come in.
"When my wife called Martin Doors on Monday the was promised a service call between 1 and 4 pm for Monday afternoon. I'm the one who would be home at that time. By 3 pm or so, I hadn't heard from anybody to alert me that they were on the way so I told her to let you folks know that. She called me back and said they were very busy but would definitely get to us that day.
"Some time later, Mike called and said he was finishing up a job on the other side of town and he apologized for missing the 1 pm to 4 pm window. He assured me he'd be there asap.
"A short while later my doorbell rang. I opened the door and the tech. in his Martin Doors uniform introduced himself and apologized immediately for the delay. The monogrammed uniform and his immediate self introduction and apology were effective. They were effective because the instant result of that action by him caused me to be at ease and secure that I knew who was at my door and that they regretted that my time had been encroached upon.
"Effectively, he defused a potentially unpleasant greeting by beating me to the punch and "falling on his sword" all within 4 or 5 seconds of my opening the door.
He had his ladder in his hands and some tools.
"I told him I'd open MY garage door and he could get in THAT way and he replied "GREAT!"
"I moved quickly thru the house to the garage and opened MY garage double door and he was inside in a flash. In less than 15 seconds he assessed the situation and was heading back to his truck for additional supplies.
"He was immediately at work. We exchanged pleasantries and some other conversation but he never stopped working nor did he have to return to his truck. As a result, hi finished the job in what I considered to be blinding speed. Upon completion he lubed up the spring, rails, wheels and then went to my door and lubed it as well! I was surprised. He'd gotten it all done in around 15 minutes!!!! I was a bit shocked when I saw the price for the job bet he explained he doesn't set the prices. I gave him my credit card and was surprised and relieved to see that he used a tablet based application to process the credit card instead of writing down the information. It made me feel secure that my credit info was safe. He thanked me and apologized again for the delay and then shook my hand and wished me a good evening.
"This expensive and "late" service call was overall a very pleasant experience and I think Mike should be recognized for the standards of excellence he demonstrated on this call.
"I would also like to thank Mr. Martin for his follow-up call sometime between 8 and 9 pm that night. You told me you were calling to make sure we'd been served and the problem resolved. This type of customer satisfaction and follow-up is lacking in almost 100% of businesses. The sale isn't over when the bill is paid and the tech leaves. That sale goes on for years. If it's a bad experience it not only goes on for years but it also spreads among friends and neighbors. If it's a good experience it gets shared too but with more positive results.
"Because of a service call for my door several years ago, a Martin Tech put a sticker on the wall where my garage door buttons are. As a result, when my wife's door failed 7 years later, our first though was Lets' call Martin Doors, and we did.
I worked as a sales and marketing for AT&T for 28 years and I have a business. I always impressed on my sales and support people that they sale is not over once the contract is signed or the product/service is provided. you need to always thank the customer for their business and make sure they're satisfied THEN, and it's even a good ideal to call them IN THE FUTURE to see that they're STILL satisfied. It's always a good idea to ask them if they're thinking of making any other changes, or noticing any thing out of the norm and reminding them that if they're needs ever call for Garage door care again, The Martin Doors Sticker is right at their fingertips...like our was.
July 12, 2017
Garage Doors get a lot of use every day. A residential garage door usually has a minimum lifespan of 10,000 open-and-close cycles. The length depends on how often the garage door is used and how it is maintained over the years.
An annual tune-up to get the most out of your garage door is recommended, but there are some simple ways to care for your garage door on your own.
Lubricating your garage door rollers every year with garage door lubricant will increase the life of the rollers and cut down on the noise. If you are hearing squeaking sounds there is friction involved and this is not good for the gears in the opener.
Garage door springs are the most important and most dangerous part of your garage door. It provides a counter balance so the door will go up and down smoothly. Making sure your springs have the right tension is important but this is one thing not recommend to do as a home owner. Its based on weight of the door a spring size so its best to leave that one to a professional. However if your springs are making some noise you can spray them with lubricant.
Worn or frayed cables can easily break. "Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If they are damaged or frayed imediatly contact a professional to replace them before they snap.
If your garage door isn't going up or down check your sensors and make sure they're clean of any dust or debris. Also check there alignment. If they get bent you have to get them back aligned before your garage door will start working.
Washing and in some cases waxing your garage door will give your garage door new life.
Keep your opener manual. You never know when you will have to get up there and reset the open and close position of your door. Every model of door and opener has unique instructions to your model.
Windows on a garage door are so pretty and make for a great statement on your house. Notice these beautiful garage doors and how they compliment the design of the home and garage. All three designs compliment the openings and bring more appeal to the home. But there's a HUGE issue we need to remember as we designs and buy a garage door with windows...
Remember that song "I can see clearly now the rain is gone"? Well... people will be singing a variation to that song when they can SEE clearly through our garage windows and check out all our possesions inside our garage! Easiest solution, make sure you get the tinted window when you order your door. Or if you already have a door with windows, simply get those windows tinted. (Call us for quotes!) Keep your family and all your posessions safe through this simple solution.
Galvanized Steel Lift Cable
The galvanized steel lift cables that are installed on your new garage door are corrosion and humidity resistant.
These lift cables come standard and is aimed at addressing concerns of extreme corrosion that may be prevalent.
All of Martin's lift cables come standard 1/8 inch thick, or 3.175 mm, compared to the industry standard of 1/16 of an inch or 1.58 mm. One safety feature of the Martin Door lift cables is that even on low clearance/low headroom applications, the cables are located inside between the track and the door section. It's safer because they are hidden and won't get in the way of your fingers.
Have you ever checked the strength of your garage door operator?? Did you know that if you have a "cheap" operator, you can open your garage door simply by lifting it really hard??? You can test this my raising your garage door half way and then stopping the door. After you have stopped the door, go try and lift it... If it's a high-quality operator, the motor will hold and the door won't move. If it's a "cheap" operator, you may be able to raise the door. This is called "back-driving" the operator, and this can be done even when your door is all the way closed!! Keep yourself and your family safe by investing in a high-quality motor... See our page for the operators that we carry here.
Top 3 easiest ways to secure your garage door...
1. Your garage wall control can be locked. This turns your garage door opener off preventing anyone who may have unwanted access to your home from coming in through the garage door by operating the garage. You can do this whenever you feel you need to.
2. Watch your garage door go all the way down when you are leaving your home. It's so EASY to rush away from your home, and get on your way to the places you may be going BUT if you'll wait an extra 15 seconds while your door closes, you can be ensured that your home is that much more secure.
3. Take your garage door opener out of your purse/pocket! There have been SO MANY times that our garage door has opened because the remote was bumped inside a pocket.
These 3 things can give you more garage and more peace of mind!
Do you have a manual garage door? These doors have a handle on the outside with a key, making you feel secure. BUT they make it easy for someone to break into your home. Often, the handles can be twisted with a pipe wrench and forced open. For security, look into removing the outer handle and give yourself more peace of mind. (We sell a little plate to cover the hole.)
Martin Door introduces a new double center stile option for its steel Pinnacle line. When used with true bi-directional woodgrain and recessed panels, it looks fantastic. The look is created using a patented design; this door has a unique look that will accent your home's beauty. The double stile completes the carriage house look, by showing off your antique handle on each stile. This door is long-lasting, with low-maintenance.
This option is available immediately, so order today.
Take a look in your car window... Is your garage door remote visible? Did you know that a common practice among burglars is to break into a car, steal your vehicle registration (for your address), and your GARAGE DOOR REMOTE?! They then go to your home and with easy access raise little-to-no suspicion and take whatever they want. AT YOUR EXPENSE. And you have no idea anything is wrong until you get home, try to open your garage, and realize your remote is GONE. By then, said burglars, are long gone and so are your valuables.
So, look in your car window again... and if your remote is visible, move it. To an uncommon place. The common places to find remotes are visors, ash trays, center consoles, and the glove box. And make sure it is not visible from the outside.
Take this small step towards your home security!